Terms of Service

These Terms of Service (“Terms”) govern your use of the products and services provided by Plastic Factory (“we,” “us,” or “our”), including our websites, applications, and audio instruments. By purchasing or using any Plastic Factory product, you agree to these Terms.

1. Products and Licenses

Plastic Factory sells digital audio instruments as software applications for iOS, iPadOS, and macOS, including AUv3 Audio Unit plugins. When you purchase a Plastic Factory product, you receive a non-exclusive, non-transferable, personal license to install and use the software on devices associated with your Apple ID, in accordance with these Terms and the Apple Media Services Terms and Conditions.

You may not redistribute, sublicense, reverse-engineer, decompile, or disassemble our software, except to the extent permitted by applicable law.

2. Purchases and Payment

Plastic Factory products are available as one-time purchases. There are no subscriptions or recurring charges. Payments are processed through the Apple App Store or through Paddle.com (our authorized reseller), depending on how you purchase the product.

For purchases made through Paddle, Paddle acts as the Merchant of Record and handles payment processing, invoicing, sales tax, and VAT on our behalf. Paddle's terms of service apply to those transactions in addition to these Terms.

All prices are listed in USD and may be subject to local taxes. We reserve the right to change pricing at any time, but price changes will not affect existing purchases.

3. Refunds

We offer a 14-day refund policy for products purchased directly through Paddle. If you are not satisfied with your purchase, you may request a refund within 14 days of the original purchase date. Please see our Refund Policy for full details.

For purchases made through the Apple App Store, refunds are handled by Apple in accordance with their refund policies.

4. Intellectual Property

All Plastic Factory products, including their design, code, audio content, visual interfaces, and documentation, are the intellectual property of Plastic Factory and are protected by copyright and other intellectual property laws. Your purchase grants you a license to use the software — it does not transfer ownership of the intellectual property.

Audio content you create using Plastic Factory instruments is yours. We claim no rights over music, recordings, or other creative output you produce with our tools.

5. Acceptable Use

You agree to use Plastic Factory products only for lawful purposes. You may not:

• —Use our products to infringe on the rights of others
• —Attempt to circumvent any licensing or copy-protection mechanisms
• —Redistribute or resell our software or any part of it
• —Use our brand, trademarks, or assets without written permission

6. Updates and Support

We may release updates to our products from time to time. Updates to the version you purchased are provided at no additional cost. We are not obligated to provide updates indefinitely, nor to maintain backward compatibility with all hardware and operating system versions.

Support is provided via email at the address listed on our Contact page. We aim to respond to all inquiries within a reasonable timeframe but do not guarantee specific response times.

7. Disclaimer of Warranties

Plastic Factory products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products will be error-free, uninterrupted, or compatible with all hardware or software configurations.

8. Limitation of Liability

To the fullest extent permitted by law, Plastic Factory shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products. Our total liability for any claim related to our products shall not exceed the amount you paid for the specific product giving rise to the claim.

9. Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our products after changes are posted constitutes acceptance of the revised Terms. If we make material changes, we will provide notice through our website or via email.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of our products shall be resolved in the courts of competent jurisdiction.

12. Contact

If you have questions about these Terms, please contact us at support@plasticfactory.com.