Legal
Privacy Policy
Last updated: April 4, 2026
Plastic Factory (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information. We keep things simple — we collect as little data as possible and never sell your personal information.
1. Information We Collect
Information you provide
When you purchase a product, join a waitlist, or contact support, you may provide us with:
- —Email address
- —Name
- —Payment information (processed by Paddle or Apple — we do not store payment card details)
- —Support correspondence
Information collected automatically
When you visit our website, we may collect:
- —IP address
- —Browser type and version
- —Pages visited and time spent
- —Referring URL
- —Device type and operating system
Information from our apps
Plastic Factory instruments are designed to work entirely on-device. Our apps do not collect personal data, do not require an account, and do not transmit your audio, presets, or usage patterns to our servers. If you opt into crash reporting, anonymous diagnostic data may be sent to Apple as part of their standard crash reporting service.
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Process purchases and deliver products | Email, name, payment info (via Paddle/Apple) |
| Respond to support requests | Email, name, correspondence |
| Send product updates and launch announcements | Email (only if you opted in) |
| Improve our website | Anonymized analytics data |
| Comply with legal obligations | Transaction records, as required |
3. Third-Party Services
We use a small number of third-party services to operate our business:
- —Paddle — Payment processing, invoicing, and sales tax compliance. Paddle acts as our Merchant of Record.
- —Apple — App Store distribution and in-app purchases.
- —Analytics — We may use privacy-focused analytics (such as Plausible or Fathom) to understand website traffic. These tools do not use cookies and do not track individuals across sites.
We do not sell, rent, or share your personal information with advertisers or data brokers.
4. Cookies
Our website uses only essential cookies required for basic functionality (such as remembering your session during checkout). We do not use advertising cookies, tracking pixels, or third-party marketing cookies.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Purchase records are retained as required for accounting and tax compliance. Support correspondence is retained for up to 2 years after the last interaction. Waitlist emails are retained until you unsubscribe.
6. Your Rights
Depending on your location, you may have the right to:
- —Access the personal data we hold about you
- —Correct inaccurate information
- —Request deletion of your data
- —Object to or restrict processing of your data
- —Withdraw consent for marketing communications at any time
- —Request a copy of your data in a portable format
- —Lodge a complaint with your local data protection supervisory authority
We encourage you to contact us first so we can try to resolve your concern directly. To exercise any of these rights, contact us at privacy@plasticfactory.com. We will respond within 30 days.
7. International Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States where our servers are located. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Children's Privacy
Plastic Factory products are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.
9. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Automated Decision-Making
We do not use automated decision-making or profiling based on your personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated through our website or via email.
12. Contact
For privacy-related questions or requests, contact us at privacy@plasticfactory.com.